Category Archives: Company News

TPFay.com company news – hear the latest news from Kirkby based heating element specialists here.

Saving your bacon.

Saving Old Equipment, making customers happy by helping save cost. Mercury Rangemaster cooker.

Is it infuriating when you have a piece of equipment or an appliance you like or need to use, with time and use one component on it stops working properly or fails completely?

You contact the manufacturer and they advise the part is obsolete or discontinued. You search the internet for other suppliers of the part but there are none; what do you do?

That is just what happened to some of our customers recently. Within a few days we were contacted by two customers who have a very expensive range cooker.

These Mercury Rangemaster Cookers were integral to the kitchens of the customers and functioned very well but eventually the grill elements failed. It is a necessary function of radiant grill elements that they have high watt density elements that glow red when in operation; they will fail generally faster than elements used for other lower temperature operations (if elements never failed we would be soon out of business). This, expensive, and much loved and much used range cooker was now out of service for the sake of a grill element.

Hello David,

As promised, I’ve followed up on your request for some further information:

Does it Cook / Grill evenly?     YES

Does it Cook / Grill faster?      Not really sure, since we regulate the power to cook things at the right temperature/speed.  I can’t measure against the old element, because you have it, but it certainly has a much brighter glow and is hotter.

Is it fully controllable with the Existing controls?  YES.  The controls show no signs of excessive arcing/wear as a result of the increased current.

Did the element fit easily as a direct replacement? A better question is “Was the element an accurate replica of the original?” – the element is a complete pain to fit, but that’s due to the oven design not your handiwork!  The old element was difficult to remove.  However, I didn’t have to bend/cut/adjust/grind anything for your one to fit.  The original element screwed to a small plate that provided the earth post, and this plate then screwed to the back of the grill.  I think this is due either to an element change by design or the element coming from another application.  A small improvement would be for your mount-plate to be full size to save having to get the plate off the old element.

Would you recommend others to use this Replacement element?  YES, definitely.  This model of Mercury cooker was hand-made by Lincat.  The newer Mercury cookers are mass produced by Rangemaster and are nowhere near as solid/good quality.  It was a £3k cooker, so replacing an element for your cost after ten years seems to me to be perfectly reasonable.  Plus, you chaps are the only ones that (now) supply the elements – you’re onto a winner! (except that there probably aren’t that many of these cookers around).

My biggest concern was the increased current draw and how the house wiring handled it.  The cooker is on a 10mm cable and a 40A RCD, so the cable’s fine and the MCB can just about take it.  Some customers might have it on a 6mm cable and a 32A MCB – the cable will be fine but the MCB would need to be changed.  Current draw:

Small oven: 11.7A
Large oven: 9.7A (odd, I know, but it’s fan assisted).
Grill small: 7.8A
Grill full: 16A
Max draw with all elements lit (cold): 37.7A

These are measured at the consumer unit with a clamp meter.  The grill seems low based on the simple P=VI formula, but we do have slightly high voltage (c 250v) because we’re rural so are fed by transformed 11kV supply.  I’m not complaining, since I’ve not had to change the MCB!

Anyway, I hope this information if of use.

Regards,

G.

Another day, more happy customers. And best of all their bacon cooks evenly across the grill.

If you need an identical element you can purchase one on our product page here

Mercury Rangemaster Dual Grill Element Replacement

Mercury Rangemaster Dual Grill Element Replacement

Going the extra Mile.

Going the extra Mile.

Once again we seem to have managed to delight another customer, this very kind lady has gone out of her way to remember to send us an email of thanks from a job we did a few weeks ago for a Hotplate Element for an old Moorwood Vulcan MasterChef PLUS E90-R-15. There was no identification on the equipment but we managed to recognise the element from a photograph emailed from Claire at Elevenses Bakery in County Armargh https://www.facebook.com/Elevenses-1770715849846092/ or https://www.instagram.com/elevenses.bakery/

She needed the element in a hurry, so we made a special trip to the Post Office to help get it there on time. Good Luck with your new venture Claire.

From: Claire Keenan 
 Sent: 06 December 2016 09:48
 To: Sarah Fay
 Subject: Re: Sales Invoice. From T.P. FAY (KIRKBY) LTD.

Hi Sarah

I have meant to email back before now, just wanted to thank you 
for going out of your way to post the element Royal Mail for me 
(based in northern Ireland), saved me making an extra payment 
and meant we had a working hot plate for the opening of our new bakery, 
many thanks for the help from you and the team at 
TPFay who identified the element we required from a photo, it was much appreciated.

Regards

Claire Keenan



We were really glad to have helped and it gives us a warm fuzzy feeling to get recognition for doing our job the best way we know how.

 

Thank you for saying, Thank you. We love feedback.

It’s really great to get a positive response from a delighted customer.

We really try to do the best for all of our customers, and it becomes the “normal” level of service. But when we get feedback, it really helps us know we are getting it right.


From: GRAHAM HAYES 
 Date: 10 October 2016 at 21:51:32 BST
 To: Sarah Fay 
 Subject: Re: Sales Invoice SIN______. From T.P. FAY (KIRKBY) LTD.
 Reply-To: GRAHAM HAYES 

Dear Sarah,

Just a quick e-mail to you to thank you and your team for 

an excellent job on my recent order. I had to ask for you to

push through the elements for me after a total break down

here at work. I had initially said that there was no hurry so

when you managed to get them done in just over 24 hrs,

well that was unexpected and very much appreciated.

Thanks again

Regards

Graham Hayes

Daily Wash Service Ltd.

Graham, Thank you for saying thank you. We appreciate it.

Here to Help

A breakdown at our customer left production stopped.

DAMS LOGO

 

 

We were able to help by making replacements within a few hours.

The message of thanks was really appreciated, by the whole team. But you are very welcome!


Hi Sarah
Thanks for the fast action on our order. Really pulled us out of a disaster. Thanks to the manufacturing people as well.
Regards
Stu
Stuart Masson | Manufacturing
DAMS Furniture Ltd. (Trading as DAMS International)
www.dams.com

 

Vast Range Of Heating Elements In Stock

Did you know that we have hundreds of heating elements in stock, ready and waiting to be shaped, formed and sent out? The last thing you need is to be hanging around waiting, especially when a piece of equipment fails.

Heating Element Suppliers

100’s Of Heating Elements In Stock Every Day!

Our aim is to provide you with a fast and efficient service and as such we keep hundreds of different elements in stock at our Kirkby headquarters. This means that when you place an order with us, we can deliver quickly, usually from stock.

Heating Element Supplier In The North West

If we don’t have what you need in stock, we have extensive industry contacts. Which means we are usually able to get our hands on the right part for you quickly helping you to keep operations running smoothly. We can also shape and form to pretty much any requirement that you might have!

contact us

Replacement Apollo Gem Heating Element – Customer Testimonial

When a customer requested a quote for an immersion heater element for their domestic hot water system to help take full advantage of the new solar pv installation, we were more than happy to help out!

Happy customer

Measuring the element that needed replacing proved a little tricky, and our client had to first drain the cylinder & remove the immersion in order to take the required measurements. Once we were supplied with the measurements and power output information, we were able to quickly supply the replacement part.

There were no suitable standard thermostats to measure and control the temperature near the bottom of the cylinder, so we recommended that they contact Apollo Solar Electric.

A couple of weeks later our happy customer contacted us back to say:

Hi David

 Just to let you know (as promised) that the unit has been  installed over a fortnight now & it works a treat (in  conjunction with my Apollo gem immersion heater switch) I  now have hot water early mornings & a bit later have a  full tank of h/w with apollo gem heating the short element  first & then switching to long element when short stat  is satisfied.

Thanks for your help + speedy service & will recommend your company whenever  I  can.

Regards
Peter Fielden

Fantastic feedback i’m sure you’ll agree, and we are delighted that we have yet another satisfied customer!

 

 

 

 

 

 

Inflatable Heater Not Working? We Can Help!- REDUCED PRICE

Here in the UK we are, hopefully, at the start of rare ‘good’ summer. That is to say we’ve had more warm, sunny, dry days than rain for a change! Summer means that for those who are lucky enough to own a spa pool, it will be getting much more use than normal.

Even on the hottest of summer days, it is still necessary to heat the water in a spa pool, and when the heater stops working, it can render a spa unusable. BUY NOW – PRICES SLASHED

Lay-Z-Spa Element 2000w 240v Egg

Lay-Z-Spa Element 2000w 240v Egg

lay-zspa-repair-elements

Infrequent use, and damp or humid storage conditions, can see old heaters fail, and the last thing you want to do is get into your spa and find that the heater either doesn’t work at all, or is not heating as rapidly as it used to do.

We Can Replace Your Inflatable Spa Heating Element

Has your Inflatable Spa stopped heating up? This can be an indication of a problem with  your hot tub heating element.

Thankfully, here at TPFay.co.uk we are the heating element specialists, and hot tub elements are no exception!

We can very easily and rapidly replace the element for you, and in no time at all, you’ll be back to enjoying your warm and bubble Inflatable Spa!

Read more about our Inflatable  Spa heater elements here, alternatively, you can get in touch with us here and we’ll be happy to help you further.

Update 27/12/2017 You can now BUY a replacement Inflatable Spa heater elements here,

We Do Refrigeration Elements Too!

It’s been scorching for the past few days, and so heating elements might well be the last thing on your mind, but what you might not know, is that we sell refrigeration elements too.

refrigeration elements

In hot weather refrigeration has to work harder, and hot days can sometimes be the catalyst that an old or failing part needs to fail completely – at the worst possible time!

If you have a fridge or chiller cabinet that is limping along in this summer heat, it could well be that you need to replace the element. One quick call to us, and we can help you trouble shoot any refrigeration problems you might be having and we can supply you a replacement part quicker than you can say “Ice lolly”.

Well, not quite that quick, but with a 2-day turnaround for urgently needed elements, it’s still pretty quick! Find out more about our refrigeration elements here.

To discuss your refrigeration element needs, get in touch with us here.

Make A Refrigeration Element Enquiry

Want to find out more or enquire about a replacement refrigeration elements? Get in touch with us below, we’d be delighted to discuss your requirements!

contact us

5 Great Reasons To Use Our Heating Elements

For those of you not already familiar with TPFay.com, we thought we put together a handy list of reasons we think you should consider using us! Our customer feedback is consistently good and with over 30 years in the business, we know what we are doing and always strive to deliver.

Reasons to use us

1. We provide a fast and efficient service

Turnaround for both stock and custom made elements is fast. We work with you to ensure we deliver the part you need when you need it. We have an express service available, and have even supplied parts on a same-day basis to clients in the past!

If you need it quickly, just let us know when you call to order and we’ll pull out all the stops to ensure your part arrives with you as quickly as possible.

2. We can build you a replacement element for any piece of domestic or commercial equipment

From boilers inside a domestic home, though to specialist plant equipment and catering elements, we can make whatever part you need. There are no restrictions stock wise as we can take standard straight lengths and simply bend to suit. Whatever kind of element you want, we can make it for you!

You can find out more about our bespoke element design service here.

3. We have over 35 years of experience!

We’ve been doing this for the past 35 years so when you choose TPFay.com, you benefit from all of our years of experience. You can trust us to deliver when it matters!

4. We’ve got a massive range of spares and accessories

We don’t list every spare part or accessory we have on our website, but rest assured, our range is immense! No matter what catering or heating spare or accessory you need, give us a try.

5. We provide an element repair service

We don’t just provide new elements and replacement parts, if you have a broken element, in many cases we can fix it for you, providing you with a highly economical solution. You can find out more about our broken element repair service here.

So there you have it, 5 great reasons to buy your heating elements, spares or accessories from TPFay.com!

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Think Ahead To Beat Industry Summer Production Pause

TPFAY would like to thank all of our customers for your trust and loyalty during the past three years in particular while we have developed and perfected our new manufacturing facility for producing our own high quality tubular metal sheathed rod elements.

Summer closures are imminent, make sure you plan for them

summer

As every year, element manufacturers across Europe close during the summer. Italy, France and Spain in particular generally close for most of August and many begin the gradual slow down in July and have an enormous backlog of work in early September.

These closure means NO PRODUCTION OR SHIPMENTS will be made from European element manufacturers during this period of time.

TPFay will stay open

As our customers will be aware, here at TPFAY we will stay open during this time, and we have stocks for the UK market, but despite this, WE STRONGLY RECOMMEND THAT YOU ARE PREPARED FOR THESE CLOSURES. If an element stock level is low or a vital element in your equipment due for replacement, or you think you might benefit from having a spare made up, we’d urge you to get this sorted sooner rather than later.

With this in mind, kindly recommend you send us your orders ASAP so that we can manage our production planning and continue to deliver good services.

Fast turnaround, even for non standard parts

Our delivery time for non standard (custom made) products is generally just 5-7 days, year round.

We look forward to taking your order!