Going the extra Mile.
Once again we seem to have managed to delight another customer, this very kind lady has gone out of her way to remember to send us an email of thanks from a job we did a few weeks ago for a Hotplate Element for an old Moorwood Vulcan MasterChef PLUS E90-R-15. There was no identification on the equipment but we managed to recognise the element from a photograph emailed from Claire at Elevenses Bakery in County Armargh https://www.facebook.com/Elevenses-1770715849846092/ or https://www.instagram.com/elevenses.bakery/
She needed the element in a hurry, so we made a special trip to the Post Office to help get it there on time. Good Luck with your new venture Claire.
From: Claire Keenan Sent: 06 December 2016 09:48 To: Sarah Fay Subject: Re: Sales Invoice. From T.P. FAY (KIRKBY) LTD. Hi Sarah I have meant to email back before now, just wanted to thank you for going out of your way to post the element Royal Mail for me (based in northern Ireland), saved me making an extra payment and meant we had a working hot plate for the opening of our new bakery, many thanks for the help from you and the team at TPFay who identified the element we required from a photo, it was much appreciated. Regards Claire Keenan
We were really glad to have helped and it gives us a warm fuzzy feeling to get recognition for doing our job the best way we know how.