It’s really great to get a positive response from a delighted customer.
We really try to do the best for all of our customers, and it becomes the “normal” level of service. But when we get feedback, it really helps us know we are getting it right.
From: GRAHAM HAYES Date: 10 October 2016 at 21:51:32 BST To: Sarah Fay Subject: Re: Sales Invoice SIN______. From T.P. FAY (KIRKBY) LTD. Reply-To: GRAHAM HAYES Dear Sarah, Just a quick e-mail to you to thank you and your team for an excellent job on my recent order. I had to ask for you to push through the elements for me after a total break down here at work. I had initially said that there was no hurry so when you managed to get them done in just over 24 hrs, well that was unexpected and very much appreciated. Thanks again Regards Graham Hayes Daily Wash Service Ltd.
Graham, Thank you for saying thank you. We appreciate it.